With the holidays, come more food, more time with the family, more rain, and more opportunities to make a mess of the house. Each year we get together to celebrate the holidays. With each reunion comes an opportunity to make a new stain on your carpet, either by the extra traffic your carpet experiences, or by a family member spilling food or drink. It never seems to fail, someone will get your carpet dirty. Clients of ESN Carpet Cleaning do not need to worry anymore. Our qualified team of San Diego carpet cleaners will have your back. With our 25% holiday carpet cleaning discount, you will be able to afford cleaning the carpets before and after the holidays. Take advantage of this deal and impress your family with your fresh carpets. Also, take the opportunity to get your carpets guarded against all incoming stains, smudges, and smears with one of our professional carpet protectants. Light colored carpets may benefit from a second cleaning after the holidays. Be sure not to wait too long so that carpet stains do not settle in. Contact us today, and we can schedule a carpet cleaning schedule for your home or office. Call us today at 888-420-4ESN (4376), and mention our carpet cleaning special; or visit here to qualify for 25% off your entire home.
The Christmas Flood
|
|
The Christmas Flood
Twas the night before Christmas and all through the house not a creature was stirring not even a mouse.
Your out-of-town guests will arrive in the morning, clean sheets and towels are a must, so the last load of laundry you’re doing.
Stuffing the washer with a smile on your face, soon your home will become a cheerful place.
Off to bed you go with a glass of water for your thirst, when all of a sudden your washing machine hose bursts!
As tired as you are from doing your chores, you hear nothing, not a sound, not even a roar.
In the morning you wake and jump out of bed, but the carpet’s not dry, it’s soggy instead!
Oh no! What happened? What do I do?
Believe it or not, this scenario is not uncommon. We understand. That is what we do. After the panic subsides and the head clears, this homeowner probably called their insurance carrier and reported the flood. As a preferred insurance contractor, we are given the contact information for this homeowner and the basics of what happened. Immediately after receiving this information, one of our Team Coordinators contacts the homeowner. This person has just experienced their own personal catastrophe, a “worst nightmare” if you will. Our Staff is here to calm the homeowner and assure them that we can help. The best part is we mean it!
Our Emergency Services Technicians and Plumbers work 24/7/365. They are truly the “Knights in Shining Armor!” As soon as they arrive at the property, the homeowner lights up. We are here to help. All of our Techs and Plumbers are highly trained and are the best at what they do. Immediately, they begin by surveying the situation, possibly doing a Leak Detection to determine where the source of the leak is located. Time is always of the essence in a situation like this. The water has been standing on the tile and carpet since the night before. The drywall is quick to soak up the water like a sponge. At this point, the homeowner is elated we are there, but has no idea what is going to happen next.
The leak will be repaired and the standing water will be extracted. The carpet will be pulled up and, depending on the age of the house, the drywall and tile will be tested for asbestos. Since this house was built before 1985, the drywall and tile cannot be cut into or pulled up until a test is done. Fans and dehumidifiers will be set to start the drying process. If the test results come back negative for asbestos, our Techs can begin the demolition. All of the contents in the affected rooms must be moved to another location. Then, the baseboards will be pulled and the drywall cut up the wall to just past the water line. The fans and dehumidifiers will continue to blow.
This cheerful place will now begin to take on a gloomy feel. The house guests will now be greeted with a tearful eye, while our technicians continue to perform their work. The homeowner is now extremely overwhelmed and wants it all to be over. A complete dryout usually takes 3 days. That is 3 days with fans blowing and your house literally torn apart. An Estimator will make his way to the property to discuss putting it back together again. At this point the homeowner just wants this nightmare to end. In a nut shell, we are no longer welcome. Each and every person who works for this company is extremely professional and empathetic. With great understanding our Estimators try and comfort the homeowner by assuring them that this will all be over soon.
The carpet will need to be replaced and so will the tile. A relief for some of our customers is meeting with our Interiors Manager to select new carpet and tile. She is ray of light with a very warm and caring smile. The homeowner now feels a bit better about the situation. The light is at the end of the tunnel.
One of our Project Managers will contact the homeowner to have the house put back together. This will require more people working to replace drywall, texture and paint. This can be messy as dust flies around. We do our best to contain the situation, but it is difficult at times. Frustration has set in with the homeowner. “Why is this taking so long?” “When will it be done?” The carpet won’t be here for 5 more days. “The paint color seems darker.” “The dust is everywhere.” “The cement beneath my feet is getting old.” Our Coordinators and Project Managers check in with the homeowner on a regular basis to make sure everything is ok. We strive for perfect “10” service, anything less is not an option. We do whatever we can to comfort the homeowner and keep their spirits up.
Finally, the house is put together and we have had it professionally cleaned. Now, life can resume for the homeowner. Behind the scenes our team is working with the Insurance Carrier to handle all the finances, diligently trying to keep the homeowner protected from any more stress. We, again, are the “Knights in Shining Armor”.
I felt the best way for me to explain what we do and why we merit consideration for this award was to take you through the life of a loss. As you can see, emotions are running wild. In some cases, people are displaced from their residence for extended periods of time. These homeowners and insurance carriers trust us to do the right thing. Ethically, we stand very strong. Honesty, integrity and outstanding workmanship are the backbone of our company. Our biggest concern is to get these problems fixed and the homeowners’ life back to normal. Yes, we are a business and our goal is to make a profit. However, we will never accept a job for less money and then do it half way, nor will we inflate a job to make extra money. We utilize industry standard pricing and keep the best interest of all parties in the forefront. Many customers become lifelong friends with our staff. We were there when they needed us and we will be there in the future.
How to Remove Carpet Stains
|
|
Although many different chemicals and solvents exist to help remove carpet stains, many stains do not require any type of solvents if addressed immediately. Many solvents only work for particular types of spots, and sometimes, solvents can damage your carpets. In order to avoid chemical damage to your carpet, we recommend trying to remove the spot by using water. Water can help remove most carpet spots when used properly, and can be used to loosen stains when a solvent is necessary.
Staining agents can come in liquid, solid, and semisolid form. Common staining liquids include sodas, red wine, and juices. Semisolid stains often come from food such as pizza sauce, peanut butter, macaroni & cheese, etc. Solid stains come from staining agents such as pet feces, dirt, and dry foods. Each category of stain must be addressed differently.
1. Solid stain must be broken up and vacuumed before any liquid is used to treat the stain.
2. Semisolid stains must be gently cleaned up, using a spoon and clean paper towel pick up as much of the semisolid as possible before using any liquid to treat the stain.
3. Liquids must be blotted out of the carpet with clean paper towels. The liquid must never be rubbed into the fibers to avoid permanent staining.
After the initial clean up, each of these stains can be treated with water. Pour warm water over the stain and blot the water with a clean cloth or paper towel. Repeat the process several times until your blotting paper towel or cloth only picks up clear water. This process can be easily facilitated by the use of a shop vac. Using a wet/dry shop vac will allow you to easily pick up the water without wasting many paper towels and will likely allow your stain to dry faster.
Often, the water/blot or water/vac process will be enough to remove most stains. If the stain persists, you may then require a solvent to help remove the stain. If this is the case, test a hidden area of your carpet and allow it to dry to see if the chemical will damage your carpet, or change the color. If no obvious damage is caused, apply the solvent to a clean cloth and then apply the cleaner to the stain from the outside in. This helps to avoid spreading the stain outward. With most fresh stains, rubbing may not be necessary, simply allow the cleaner to sit for a few minutes, blot the stain, then pour warm water into the stain, blot and repeat as necessary until the solvent has been completely rinsed from your carpet. Once again, using a wet/dry shop vac will help to reduce dry time, and will help remove more of the stain.
If you have found little to no success with this method, you may be dealing with a set-in stain. The best way to remove set in stains is by hiring a professional carpet cleaning company such as San Diego Carpet Cleaning Company, ESN. Your professional carpet cleaner will let you know if you have a permanent stain, which may be impossible to remove regardless of the method you use. Regardless of permanence, a professional carpet cleaner with professional equipment will likely be able to remove more of the stains in your home, and can help make permanent stains less visible. Call ESN today to get 25% off your entire home.
ESN Restoration Services Renews Membership With Disaster Kleenup International
|
|
By extending its DKI membership, ESN Restoration Services will continue to utilize DKI’s 24 hour call center, its DIAMOND® claims tracking technology, and other tools to enhance its ability to serve its insurance and corporate customers. ESN Restoration Services also gains access to DKI’s training seminars and workshops to ensure they remain abreast of all changes in this rapidly evolving industry.
“We are delighted that ESN Restoration Services will continue to be a part of the rapidly growing DKI organization,” stated Dale Sailer, DKI’s president. ESN Restoration Services commitment to quick response, superior workmanship and outstanding customer service reaffirms DKI’s position in the marketplace as The Source for Quality Restoration. We look forward to continuing our rewarding association with ESN Restoration Services.”
ESN Restoration Services Owner, Chet Johnston is pleased ESN Restoration Services meets the high standards for continued membership, as DKI has always stood for excellence in the industry. The opportunity to work in partnership with other quality firms in the DKI organization has ESN Restoration Services to expand their scope of services, introduced them to new markets and has helped ensure their continued success.
In addition to being able to use DKI’s technology and training capabilities ESN Restoration Services can also continue using the Disaster Kleenup branding in its marketing efforts, participate in its various co-op programs, and leverage DKI’s corporate marketing efforts.
###
About ESN Restoration Services
Headquartered in San Marcos, California, ESN Restoration Services has been the preferred emergency service and property restoration specialist for insurance carriers and property owners. The company provides in-house service capabilities that include all phases from initial emergency response for water, fire, smoke and wind damage to the complete restoration of all affected property. Its staff is also trained to help property owner’s deal with the unexpected challenges facing them during the repair process by working directly with their insurance company. For more information, please visit www.4esn.com.
FEMA Encourages Americans to be Prepared as they Turn their Clocks Back
|
|
WASHINGTON-With Daylight Saving Time coming to an end, the Federal Emergency Management Agency (FEMA) is encouraging Americans to take advantage of the November 7 time change as a reminder to make sure their families are prepared for a possible emergency. A few simple steps like checking smoke alarms, developing a family communications plan, and putting an emergency kit together can go a long way toward keeping families safe.
Daylight Saving Time is a Good Opportunity to Make Sure Your Families Are Prepared for Emergencies
“As we all get ready to turn our clocks back this Sunday, it’s important for families to use this opportunity to get ready for possible emergencies,” said FEMA Administrator Craig Fugate. “As a nation, we can only be as prepared as our public – the most important member of our emergency management team. I encourage everyone, as we fall back an hour, to also take a few simple steps to prepare their homes and loved ones for emergencies, including checking their smoke alarms and putting together an emergency kit.”
Information on preparing for emergencies can be found at www.Ready.gov. Steps include developing a communications plan to ensure family members know how to get in touch with each other during an emergency, putting together an emergency kit, and staying informed of potential risks. It’s important to remember that an emergency could be a large-scale catastrophic disaster, or a smaller-scale event like a car accident or house fire.
In addition to visiting Ready.gov, the United States Fire Administration is encouraging families to ensure their homes are equipped with working smoke alarms. A working smoke alarm significantly increases your chances of surviving a deadly home fire so it’s important to test alarms regularly and keep them properly maintained. This includes checking the manufacture/expiration date on the label, replacing the batteries, and cleaning dust away from the slots so that smoke can enter freely.
For more information about home smoke alarms and fire sprinklers, please visit: www.usfa.dhs.gov/smokealarms.
About FEMA
FEMA’s mission is to support our first responders and ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards.
Extreme Makeover: Home Edition -Dont miss Sunday’s Episode
|
|
Tune in this Sunday to Extreme Makeover: Home Edition to see how DKI Member, Sullivan’s Cleaning and Restoration, helps the Arboleda Family of Wisconsin.
On August 14th, the Arboleda’s got the wake-up call they’ve been waiting for when Ty Pennington and the Extreme Makeover: Home Edition team together with two-time “Dancing with the Stars” winner Derek Hough arrived to turn their dreams into a reality by giving them enough room to boogie to the beat. To show their support and along to lend a hand were “Dancing with the Stars” professionals, Tony Dovolani, Anna Trebunskaya, Mark Ballas and Chelsie Hightower. Extreme Makeover: Home Edition stepped in and worked to replace their house with a brand new home that allows them to finally be together again in a safe environment.
Sullivan’s Cleaning and Restoration assisted by providing drying and cleaning services, including dehumidification and round-the-clock monitoring and labor, to expedite the drying of the drywall, primer, and paint in the interior and exterior of the home. The project was completed the week of August 14, 2010 in Neenah, WI.
For more details on this project, please Click Here!
Don’t miss this episode of Extreme Makeover: Home Edition, airing Sunday on ABC. Check your local listings for time and channel.
For more information on Disaster Kleenup International (DKI) visit www.disasterkleenup.com.
How to Easily Protect Your Carpet
|
|
With cold wet weather, comes a greater chance of staining a carpet floor with muddy footprints. Pets also track mud and dirt, which gets pressed into our carpets with every step we take. In order to protect your flooring investment, be sure to take the steps necessary in preventing permanent damage.
Protective Agents are available and work best when sprayed immediately after installation. These agents help by building a protective layer which does not allow the staining material from penetrating the fibers. If you’re carpets are not protected, be sure to precede by first calling a professional carpet cleaner to extract as much dirt, mud, dust, mites, and pet stains as possible before applying. Be sure to give your carpets a few days to dry to ensure the protective agents adhere properly.
Install a good quality welcome mat that easily brushes dirt from your shoes. Welcome mats are your first defense against stains. Be sure to keep yours clean. During the wet months, you may also want to lay an indoor mat to catch any dirt your outdoor mat missed.
Avoid wearing your shoes whenever possible indoors. Heavy shoes push dirt deeper into your carpets and help wear your carpet down in high traffic areas.
Lastly, vacuum your carpets often to prevent dirt from getting deeper into the fibers, making them difficult to remove. Never let a stain settle, and always have a spot cleaner handy.
By following these pieces of advice, you should easily extend the life of your carpets. Remember to routinely hire a local carpet cleaner like ESN to give your carpets a deep down clean. ESN’s professional equipment can pick up the dirt and grime that your regular vacuum or steam cleaner will miss. Call us today to schedule your cleaning time. 888-420-4ESN (4376)
Stopping a Plumbing Emergency Before it Happens
|
|
Plumbing emergencies often occur because homeowners ignore small leaks or other plumbing problems, allowing the situation to get worse, ultimately leading to an expensive problem. In order to avoid expensive repairs due to minor plumbing problems, a homeowner must always be vigilant of the signs that are present, and should consult a professional, local plumber.
First, check your water bill. Do you see an unexplained increase in your usage bill? Water leaks can be very expensive and even minor leaks can waste over 40 gallons of water per day. Does your toilet run constantly? If so, you may be wasting thousands of gallons of water per month, and causing further damage to your toilet hardware. Fixtures can often leak when old, or when not tightened properly. Sometimes all they need is a new gasket and a tightening. Water leaking from fixtures will often find its way back into your walls, leading to possible mold problems, or even structural damage.
Stains on your walls are a usual sign of water damage. If you begin to notice any discoloration of the paint, yellow stains, or outlines, you have water leaking, and running through your walls. If the water gets in contact with an electrical circuit, you may have a life threatening situation on your hands. Don’t wait to get it fixed, but call a plumber right away. Especially if you suspect that electricity is involved.
Look at your floors; does your hardwood seem bloated, warped or discolored in certain areas? Water can leak down the walls and damage your expensive hardwood and laminate floors. Carpeting can also be affected by water damage, causing permanent stains that are difficult to remove. Stop the leak before it damages the rest of your house.
Whether your plumbing problem is small or a full blown emergency, the 24 Hour San Diego plumbers at ESN Restoration can help you get your home fixed. Since we are a full service contractor, we can handle any part of your plumbing emergency, from pipes to damaged walls, and even damaged floors and carpet cleaning. By choosing ESN, you will save time by having all possible repair services at your hands. Plus, we work directly with your insurance provider. Call us today for a home inspection. 888-420-4ESN (4376)
**For a limited time, get 25% off your plumbing bill. Call for details
Water Damage, Fire, Smoke, and Flood Damage Emergency Restoration and Repair
|
|
This is our new company video. We are very proud to present this here on our blog.
How to Effectively Deal With Water Damage
|
|
Water damage in your home or business is an experience most people would like to avoid. Water not only causes damage to your property, assets, and belongings but also endangers the health of your family and employees. Selecting the right company to help with water damage restoration is vital. ESN restoration is a leader in providing San Diego water damage restoration. We pride ourselves in providing high quality restoration services at affordable rates. The safety and satisfaction of our customers is our number goal.
A variety of circumstances can cause water damage. Flooding, for instance, is one of the most common causes of water damage. If you live in an area that is flood prone due to extreme weather you will be required to have flood insurance. However, if the city you live in is not flood prone, then most likely your home owners insurance will not cover flood damage. It is therefore necessary to have a plan in case you might have to face the problem. Natural disasters are impossible to avoid. Having an emergency water damage plan will help you save thousands of dollars and protect the safety and well being of your family and employees. If you are faced with an unexpected water damage situation, be sure to take the proper steps to safeguard your property and family.
What if you live in No Flood Area?
It is important to realize that water damage can occur even if you live in a city that is not prone to flooding. One of the most common causes of flooding is roof leakage. A leaking roof can bring lots of water to your house, specially if it goes unattended. Furthermore, broken or blocked plumbing can cause water damage throughout your house. Broken pipes are common occurrences in extreme cold weather. When the water freezes it can lead to a burst in the pipes and thus can lead to water damage in the property. Beside frozen pipes and leaky roofs, clogged drains can also cause water damage throughout the property. Flood caused by clogged drains could be harmful to the property as well as the well being of your family and employees, especially if there is septic or sewer water present. It can also lead to mold spores which will cause health hazards if inhaled.
Do you have a Water Damage Plan?
Water or flood damage occurs when most people least expect it. Having a proper water or flood damage plan will save time and thousands of dollars. It’s important to outline the steps you will take in case the unexpected does occur. Safety should be first and foremost on your list followed by protecting your assets and belongings. Operating electrical equipment should be avoided unless proper precautionary measures are taken. Do not use heat to dry the property as it will lead to mold. Once you have made sure of the safety of your family and employees, call a water damage restoration company as son as possible.
Call a Professional Water and Flood Damage Restoration Company
While you wait for a professional water and flood damage Restoration Company to arrive, you can do a few things on your own to help secure your home. For instance, after ensuring structural integrity, you can start to remove some of your assets and belonging. Let the air come through by opening your windows and doors. Keep your children and family away from the wet areas. If you have pets, also make sure to remove them from the scene.
To ensure minimum damage it’s highly recommended o hire the services of a professional water and flood damage restoration company such as ESN. ESN is a trusted name in Water, Fire, Smoke, and Flood Damage Repair and restoration services. We offer the best in technology, personnel, and customer satisfaction. Our experience and state of the art equipment enables us to provide fast and efficient emergency restoration services to clients in San Diego, Riverside, and South Orange County. If you are dealing with Fire, Water, Flood, or smoke related emergencies, time is of the essence. Don’t wait. Call us at 888-420-4ESN (4376) for immediate relief or visit our website http://www.4esn.com for more information.
